Refund & Return Policy
– 100% Satisfaction Guaranteed – Lifetime Warranty & Money Back Guarantee - No Questions Asked!
Your notary supplies order is delivered quickly and correctly - 99.99% of our orders are delivered on-time, without error and are made in-house using only highest-quality products that comply with your state's notary law requirements. Your order is proofread three times before shipping. Orders placed before noon Central Time will be shipped on the next business day (exceptions holidays and weekends). Click here for shipping and rate information.
Refund / Exchange
If you are unhappy with a product, you may return the undamaged, unused product within thirty days and receive a full refund or exchange it for another item with an equal or less value. Shipping charges are NOT refundable unless we are at fault. Exceptions: State filing fees and bonds are nonrefundable once filed with the county or the state. Prorated refunds will issued on error and omission insurance policies for the remaining coverage period.
If the American Association of Notaries, Inc. receives an incomplete notary order or if you do not provide us with your notary commission certificate when ordering notary supplies, we will send you notifications via email and/or USPS mail requesting the necessary information. If we cannot process your notary order within one-year from the time you place it on our website or is received by mail due to lack of information from you, we are no longer obligated to fulfill your order and you will not be refunded.
Processing Refunds & Exchanges
Refunds and exchanges are processed after receiving back your order. Refunds for memberships’ dues, bonds and errors and omission insurance must be requested in writing via email before a refund is issued. Please email us at firstname.lastname@example.org. Refunds are issued within fourteen days of receiving your returned items or request.
We guarantee your satisfaction. AAN offers a lifetime warranty for all notary stamps, notary seals, and notary supplies given normal usage and proper care and re-inking. Lifetime warranty means that the product will work as designed for the entire term of the notary’s commission. If you request a replacement, we may ask you to return the item to us and pay the shipping charges on the replacement product.
All orders are processed upon receipt. It is only possible to cancel an order prior to shipping.
If you receive a product that is damaged or not designed to your specifications, please call or email us and we will provide you with a replacement at no additional cost using the same shipping method you selected.
AAN will promptly provide a replacement for any undelivered order using the same shipping method you selected.
If you find the same product cheaper somewhere else, we will match the price.
Limitation of Liability
Please read our Term of Use policy.
Notary bonds and errors and omissions insurance policies provided by this insurance agency, American Association of Notaries, Inc., are underwritten by Western Surety Company, Universal Surety of America, or Surety Bonding Company of America, which are subsidiaries of CNA Surety.